The GrantedGE product, and associated systems, is supported by a knowledgeable help desk.  Fusion Labs has assigned 5 staff to respond to normal issues and feature requests with 2 experienced technical staff to handle and Level 3 escalations.

The Help Desk is available by phone 8:00 a.m. to 5:00 p.m. CST, Monday through Friday on standard business days, and uses an internal On-Time Issue Tracking system with automatic issue escalation.

The GrantedGE Support Desk can be accessed at 214-217-9781.  When calling the support, please have your client organziation name, the GrantedGE version being executed and a concise description of the feature being requested or issue to be discussed.

You can always email the support desk at   This e-mail address is being protected from spambots. You need JavaScript enabled to view it

In addition to the Help Desk, clients have access to the Fusion Labs GrantedGE SharePoint site which maintains all 'self-administering' GrantedGE upgrade patch files, as well as comprehensive documentation on the GrantedGE product, and associated systems.

If you are a current GrantedGE client and have a username/password to the Sharepoint site, you can access it using the following link:  GrantedGE Sharepoint Site

Documentation includes an Electronic User Manual (with hard copy available on request), standard 'blueprint' manuals dealing with individual areas of the grants management system, and comprehensive Database and Report Help available using online help (.chm) files.